Job Openings >> Customer Care Representative
Customer Care Representative
Title:Customer Care Representative
Department:Client Services
Location:Des Moines, IA
Company:Midwest Basement Systems

Are you a positive, energetic individual? Looking for a position with a respected, established and growing company that rewards great work? 
Start here for a short video about this position ->

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Care Representative!

The role of the Customer Care Representative is receiving incoming calls and schedule sales and maintenance appointments for our salespeople and service technicians. Earn base + commission that ranges from $13-16/hr depending on performance.
This is a full-time position:
8 a.m. to 4:30 p.m. & 9 - 6 p.m. weekdays
8 a.m. - 2 p.m. every-other-Saturday

Job Duties

  • Proactively represent our company primarily through telephone contact by answering calls, setting service and sales appointments, targeting inactive accounts in order to generate new sales opportunities, and following up with customers on various issues
  • Provide tactical support to other departments of the company
  • Keep customer records and database current
  • Coordinate paperwork for our production crews who perform product installation
  • Call customers after the sales appointment and/or production installation to check on quality and satisfaction
  • Mentor peers and shares best practices with those less experienced as needed
  • Provide customers with a remarkable experience

Job Requirements

  • Demonstrable experience in telephone sales or related field
  • Customer service focused – understands the need, solves problems, and responds in a timely and efficient manner
  • Exceptional telephone and interpersonal skills
  • Self-motivated and energetic
  • Ability to make a large number of calls to prospective clients per day and even with constant rejection, have the persistence and positive attitude to continue in these efforts every day
  • Organizational skills – ability to manage time and multi-task
  • Ability to attend to tasks with accuracy in detail
  • Proficiency in Microsoft Office computer applications and ability to navigate internal software programs
  • Ability to pass pre-employment drug screen and background check


At Midwest Basement Systems we redefine our industry not only for our customers but also for our employees. We highly value our employees and strive to make our company a great place to work. We offer a fun and family-oriented environment, a casual dress policy, the tools and training you need to get the job done the right way, and a competitive pay and benefits package. If you think you’d be a great fit on our team, we’d love to have you apply.

Midwest Basement Systems has been waterproofing basements, crawl spaces, and foundations in the greater Des Moines, IA area since 1995, and is the exclusive dealer of Basement Systems products in central Iowa. We are motivated to revolutionize the construction industry by pushing beyond the status quo and constantly surpassing new challenges.

For more information about our company, visit EOE

This opening is closed and is no longer accepting applications
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